Privacy policy

Privacy Policy

Last Updated: June 2026

At Eleanor Greenery, operated by Nexora Montrex, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address
  • Payment information (processed securely by our payment providers)
  • IP address and browser information
  • Shopping activity and website interactions

How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders;
  • Provide customer support;
  • Send order confirmations and shipping updates;
  • Improve our website and customer experience;
  • Prevent fraud and unauthorized transactions;
  • Comply with legal obligations.

Payment Security

All payment information is processed through secure third-party payment providers. Eleanor Greenery does not store your complete payment card details on our servers.

Cookies

Our website uses cookies and similar technologies to improve functionality, personalize your experience, analyze website traffic, and support marketing activities.

You can disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We do not sell or rent your personal information.

Your information may only be shared with trusted service providers when necessary to:

  • Process payments;
  • Deliver your orders;
  • Provide website hosting and technical services;
  • Comply with legal requirements.

Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data;
  • Correct inaccurate information;
  • Request deletion of your personal information;
  • Object to certain data processing activities;
  • Request a copy of your stored information.

To exercise these rights, please contact our support team.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Eleanor Greenery
Operated by Nexora Montrex
Email: support@eleanorgreenery.com